FAQ

Get all the answers to your questions below and do not hesitate to contact us if you have any further queries.

For concrete/slate/clay tiles no older than 70 years – Deep clean.

Older or more fragile – Soft wash only with treatment.

Yes it’s a messy process but we take before and after photos if everything and part of the sign off is to check you are happy with the clean up.

Yes they will be fully cleaned and if required we can send you all the before and after photos.

A site survey would be carried out and then access etc would be discussed. 

Yes this can effect your neighbours but before any work commence we will speak and explain to your neighbours what we are doing and again all mess will cleaned down at the end of the job and we will check they are also happy.

We ensure all works carried out will not cause damage or water ingress.  We would check the integrity of both the roof and felt before we started and advise at this point if there are any concerns.

Yes we allow for up to 20 tiles (not including slate as specialist roofer required) but not including ridge/hip or 3 rows adjoining either as would all need re bedding, we would of course advise you if you needed a roofer.
Yes on seals and coatings a full 10 year warranty is submitted.
Yes, we can show you our certifications or email you the relevant documents.
IMPORTANT NOTICE!!
IMPORTANT NOTICE!! There are a number of companies impersonating our genuine business to mislead customers. The Universal Renewables Group is made up of The Roof Cleaning Experts, Universal Eco Homes, East Anglian Spray Foam Removal, Paint My Roof and Universal Renewables LTD. We are not connected to any other companies in any other form, either implying to be us or our aftercare team. We care about all our customers, and if you are unsure, please call our head office for reassurance 0800 047 2404